Common Questions FAQ's
Why haven't I received a UserID number after registering my subscription?
If you register successfully by receiving a 'thank you for registering' message, your UserID is sent automatically to the e-mail address you submitted. You could have typed your e-mail address incorrectly. The system is now designed to insert UserID's automatically if you have 'cookies' enabled. If you have lost your login details, click here
Why do I get the error message "no loads matching your profile"when I try to remove my load?
If the load is past it's collection date, the system will already have deleted it
Why do I keep getting the 'essential details were missing' message when I post a load?
To successfully post your load to our database, not only must all form entry fields marked with an asterisk (*) be filled out (including a valid e-mail address), but also, collection and delivery points must be selected so that our load search facility can search by region
Why am I not receiving confirmation e-mails or alerts
We occasionally have problems with some webmail accounts such as AOL, Hotmail, Yahoo etc. being unreliable in accepting messages consistently. You should obtain a reliable e-mail provider for serious business use. Members should always log in for load information as e-mail delivery is not always reliable
Upgraded to Internet Explorer 6 and having login problems?
Where is the sign-up page?
Not receiving any of our emails?
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Privacy Settings on Internet Explorer
6.0
If you are using Microsoft Internet Explorer
6.0, and are experiencing problems using our website,
you need to adjust your privacy settings.
- In the browser toolbar, select ‘Tools’,and
then ‘Internet Options’.
- Click on the ‘Privacy’ tab, and then ‘Advanced’.
- Check the 'Override automatic cookie handling' box.
- Then, under First-Party Cookies, select ‘Prompt’,
and click ‘OK’.
- Click ‘OK’ on the Internet Options screen
- Close your browser and then re-open it, browse back
to our homepage and log in if you are a member or post a load if
you are a shipper of goods.
- A pop up window will appear, asking about your cookie
preferences.
- Check the ‘Apply my decision to all cookies
from this Web site' box, and then click on 'Allow Cookie’.
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