Loadup Help

If you still have a problem after reading this help section, please either go to Report a Fault to Webmaster or Contact Admin

Click on the questions for answers

For Transporters

Chevron Why haven't I received login details since registering

If you register successfully by receiving a 'thank you for registering' message, your login details are sent to the email address you submitted. You could have typed your email address incorrectly. The system is now designed to pre-fill UserID's automatically if you have 'cookies' enabled. If you have lost your login details, click here

Chevron I received a load alert but can't find it on the system

The shipper will have removed the load, it will then only show up as a sold load on the 'Current Loads' page for a short time and not be available in the members search listings

Chevron Not receiving confirmation emails or load alerts

We occasionally have problems with some webmail accounts such as AOL, Hotmail, Yahoo etc. being unreliable in accepting messages consistently.
You should obtain a reliable email provider for serious business use.

Members should always log in for load information as email delivery is not always reliable.
Also check that your email alert preferences are set correctly and that alerts haven't been disabled due to bounced emails

Click here to see some possible email delivery solutions

Chevron I get the message 'Page Expired' in the members area

This is a similar security measure to that used by online banking, members are automatically logged out after 30 minutes and will have to login again.

Chevron Where is the sign-up page

For Shippers

Chevron How do I edit my posted load(s)

The opportunity to check and edit your posting is available at the posting stage. After this you will need to remove it using 'Manage Loads' on the home page then post another

Chevron How do I remove or update my load(s)

Click a 'Manage Loads' or 'MyLoads' link on top or bottom menu of most pages. You will either go directly to the management page if the system recognises you, or be asked for your email address, which will send you an email with an embedded link, the link is also in the load posting confirmation email we sent you

Chevron Message 'no loads found' when I go to 'Load Management'

If you posted the load more than 6 days ago, the system will have removed it automatically

Chevron Why has my load not been automatically removed yet

One-off loads are removed automatically if they haven't been updated, when older than 6 days or older than the pickup ready date that you selected when posting.

Ongoing loads are removed after one month, shippers may then update them if required.

All shippers should remove their loads ASAP when sold to prevent any more quotation calls or emails, the load management link for this is on your confirmation email and the homepage.

Chevron I get an error accessing the web site in the early evening

All web site servers have to be shut down and re-booted once a day to compress large logfiles and typically takes less than a minute, this happens on our server at around 6pm - 7pm